Terms of Service
Last updated: 11 Oct 2026.
1. Acceptance
By using this site to create, preview, or order a photo book, you agree to these terms. If you do not agree, do not use the site.
2. What Tripleaf does
You upload photos from a trip. We help select and lay them out into a book you review before ordering. Printing and shipping are done by Prodigi from the facility that matches your order.
Every book is a custom, personalised product made from your photos and choices. That matters for cancellation and returns.
3. Your account and orders
You are responsible for what you upload and for what you approve before ordering. An order is placed once checkout and payment complete. Prices at checkout come from a live printer quote for your book and destination, and are only guaranteed once paid.
4. Your photos
You keep ownership of everything you upload. You grant Tripleaf a limited licence to store, process, reproduce, and print that content solely to create, preview, and fulfil your order (including sending it to Anthropic for layout help and to Prodigi for printing).
You confirm you have the right to print every photo, that it does not infringe others’ rights, and that it is not illegal. We may refuse a book that appears to breach that.
5. Price and payment
Payment is processed by Stripe. Tripleaf does not store full card details.
6. Shipping
Delivery times are estimates. When we have print and postage times for a country, they are shown there. Some formats for Australia are printed overseas and can take longer. If your book is printed in a different country from the one it's sent to, it is posted from overseas, and your country may charge import duties or taxes on delivery. These are paid by you. We show this before you pay. If we cannot ship within the time stated at order (or 30 days if none was stated), we will tell you and, where the US FTC mail-order rule applies, give you the option to wait or cancel for a refund.
7. Right to cancel
Because the book is made to your specification, it is exempt from the usual 14-day change-of-mind right for personalised goods in the EU/UK. Australian law doesn't give a general change-of-mind right for online purchases. Our 60-minute cancellation window is extra to your rights. You can cancel for a full refund in the 60 minutes after you pay. After that hour, we send the final file to the printer and a change-of-mind cancellation ends.
8. If something is wrong
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing here limits your rights under the Australian Consumer Law or equivalent law where you live. If the book arrives damaged, faulty, or significantly different from the approved preview, contact us with photos and we will arrange a reprint or refund.
9. Liability
To the maximum extent permitted by law, and subject always to consumer guarantees, Tripleaf’s liability for a claim about an order is limited to the price you paid for that order. We are not liable for indirect losses. Nothing here limits liability that cannot be limited by law.
10. Fairness
If a clause is found unfair, it will not be enforced against you and the rest of these terms still apply.
11. Intellectual property
The Tripleaf name, logo, and site design belong to us. That does not affect your ownership of your photos.
12. Governing law
These terms are governed by the laws of South Australia, without limiting mandatory consumer protections in your country of residence.
13. Changes
We may update these terms as the business grows. Material changes will be flagged on the site.
14. Contact
Tripleaf (registered business name), operated by a sole trader, ABN 33 115 682 693. Email contact@tripleaf.app.